Forms
Where form submissions go and how the contact forms are managed
The site's forms (contact, meal requests, volunteer interest) run on Contact Form 7. Submissions go two places at once: an email to staff, and a stored copy in the WordPress admin as a backup if an email goes astray.
Where submissions live
In your email
Each form sends a notification email to the staff address configured for it, delivered through Postmark (the site's transactional email service).
In the admin
Every submission is also saved in the admin under Contact in the sidebar. If an email ever goes missing, the submission is still there. Check the stored copy before assuming a form is broken.
Editing forms
Form definitions live under the Contact menu. Each form is a template of fields plus a mail template that controls the notification email.
Edit with care
The form editor uses shortcode-like tags for each field (things like [text* your-name]). Changing the wording around them is safe; changing the tags themselves can silently break the form or its email. If a form needs structural changes (new fields, different recipients), loop in the developer.
Spam protection
Forms are protected by Cloudflare Turnstile (the quiet checkbox-style challenge), which blocks most bot submissions before they reach you. If a real person reports being unable to submit, that's worth flagging to the developer rather than working around.
Quick troubleshooting
- "We stopped getting form emails." Check the stored submissions under Contact in the admin first. If submissions are arriving there, the form works and the problem is email delivery. Flag it to the developer.
- "Someone says the form errored." Ask what they saw. A validation message means a required field was missed; a generic failure is worth reporting.